Centre Assistant

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London LGBTQ+ Community Centre

  • Career category: Admin
  • Job type: Job
  • Humanitarian or Development: Development
  • Experience level: Not specified
  • Organisation type: Civil Society
  • Remote option: No
  • Right to work requirements: Right to work required in advance
  • Remuneration: £24,000 GBP / yearly
  • Work schedule: Part-time/ Pro-rata
  • Length of contract: Temporary/ Fixed-term
  • Deadline: 10/09/2023
  • Location: United Kingdom, London
LGBTQI+ rights/ SOGIESC
Role responsibilities

Operations
  • Work closely with the Centre Manager to make sure all tasks are completed and all visitors feel welcome
  • Coordinate vendors and order supplies
  • Take inquires
  • Advise team on the best ways to resolve issues with clients and deliver excellent customer service
  • Welcome people into the Centre
  • Keep all café, toilet and communal areas are clean and tidy
  • Ensure the Centre’s code of conduct is maintained and adhered to, as a sober and inclusive safer space
  • Footfall and event attendance tracking
  • Manage with hello@ inbox admin

Signposting
  • Outreach to service providers to update and expand signposting area at the Centre
  • Lead the website update to mirror signposting area at the Centre
  • Work closely with Events and Outreach Lead to come up with event opportunities arising from signposting relationships

Events 
  • Work closely with Events and Outreach Lead to ensure smooth running of events at the Centre
  • Work closely with Events and Outreach and Communications teams to manage bookings, cancellations and general event announcements and updates

Online Shop
  • Taking care of picking up orders and shipping
  • Supervise stock and liaise with shop suppliers

Requirements and skills
  • An engaging, passionate, energetic human 
  • Someone who can work self-sufficiently and in a team environment
  • Someone who understands community, and has experience of diverse LGBTQ+ communities
  • Excellent interpersonal and communication skills
  • Availability to work within opening hours (including weekends and holidays)
  • Understand the importance of practicing and applying excellent customer service in all that they do
  • Cafe experience will be desirable
Due to the nature of the space as a safe community haven, Safeguarding training will be provided and DBS checks will be carried out.

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