Program Officer, Intake & Case Support

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Rainbow Railroad

Remote (local)
  • Location: Canada , United States 
  • Career category: Programme/ Project design & management
  • Job type: Job
  • Humanitarian or Development: Development
  • Experience level: 0-5 years
  • Organisation type: Civil Society
  • Remote option: Remote (local)
  • Right to work requirements: Right to work required in advance
  • Remuneration: USD 60,000 USD-USD 70,000 USD / yearly
  • Work schedule: Full-time
  • Length of contract: Temporary/ Fixed-term
  • Deadline: 23/09/2023
  • Location: Canada , United States 
LGBTQI+ rights/ SOGIESC Migration
Key Responsibilities [not inclusive of all tasks required in the role]: 
Case Work
  • Serve as the first point of contact for requests for help, communicating directly with at-risk individuals to review, organize, verify, and triage their cases for further management by caseworkers, and the Director of Emergency Travel Support and Cash Assistance;
  • Working directly with case individuals to create support plans and find pathways to safety. This involves independently planning, coordinating and executing emergency support for persecuted LGBTQI+ individuals;
  • Ensure data in Salesforce is accurate and consistent. Uploading, renaming files/documents, writing case summaries, and assessing the needs of case individuals, make recommendations for cash or relocation support;
  • Continuously manage communications between the case individual and the case worker and assisting with identifying and reporting irregular and exponential trends in our requests for help;
  • Conducting phone interviews with case individuals to assess and flag urgent and priority cases, while assist in researching short-term and/or emergency supports while the case individual wait for further case support from the caseworker;
  • Working with domestic and international partner organizations to directly support our case individuals;
  • Perform administrative tasks relating to casework;
  • Support in or lead ETS route development and programmatic research.
 

Reporting and tracking
  • Schedule regular check-ins with case individuals to discuss the progress of applications;
  • Track and following up with all partners;
  • Adding report documents to SalesForce; maintaining and updating tracking documents ( Sales Force, Evidence Documents; identity and travel documents);
  • Work with other programming or impact staff to develop and streamline detailed systems and guides for casework (when appropriate);
  • Regular updates on projects’ status, including the challenges and suggested solutions. 

Skills and Experience
  • Minimum 3 years’ work experience in related governmental/non-profit required, ideally with vulnerable populations through a service delivery position.
  • Degree in fields of Social Work, International Development, Law, or Political Sciences required. Advanced education in Social Work or equivalent professional experience is an asset.
  • Exceptional organizational skills and attention to detail while being comfortable working in a dynamic, fast paced environment with strict deadlines.
  • Excellent computer skills (Mac environment) and knowledge of software programs required – knowledge of Salesforce an asset.
  • Commitment and support of the LGBTQI+ community in Canada and internationally.
  • Ability to work effectively both independently and as part of a team.
  • A versatile, skilled, and effective communicator required. Demonstrable evidence of strong written communications skills is an asset.
  • Lived experience as a refugee or immigrant and/or fluent language skills in Urdu, Persian, Arabic, or Pashto an asset.
  • Based in Toronto is preferable but open to applicants in Washington DC, New York City NY, and Ottawa ON.
 

Lines of Communication
  • Reports to the Director of Intake and Information Services and Referrals. 
  • Supports the work and strategy of the management team.
This role may require travel internationally – the ability to travel internationally is required.

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