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Purpose of the post:To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.
Specific responsibilities:
1. To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
2. Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported.
3. Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety.

4. Provide line management to Team Leaders and Support Workers in line with Cyfannol’s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way.

5. Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way.

6. Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department.

7. Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings.

8. Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required.

9. Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate.

10. Grow your service team’s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes.

11. Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate.

12. Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits.

13. Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid.

14. Lead regular Service team meetings to support communication, reflection and service development.

15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector.

16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services.

17. Contribute to internal development projects as part of an organisational continuous improvement.

18. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.