Program Support Officer
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Multicultural Centre for Women’s Health (MCWH)
Hybrid- Career category: Advocacy/ Policy, Programme/ Project design & management
- Job type: Job
- Organisation type: Civil Society
- Remote option: Hybrid
- Right to work requirements: Not specified
- Remuneration: Remuneration not disclosed
- Work schedule: Full-time
- Length of contract: Not specified
- Location: Australia
Context
Multicultural Centre for Women’s Health (MCWH) is a national, community-based organisation which is led by and for women from migrant and refugee backgrounds. We advocate and educate to strengthen the health, wellbeing, safety and leadership of migrant and refugee women in Australia.
MCWH works together with migrant and refugee women, community organisations, health practitioners, employers, communities and governments to build and share knowledge, achieve equity and improve health and wellbeing for migrant and refugee women.
MCWH is an inclusive, family friendly employer that encourages a healthy work/life balance and offers flexible working hours and the option to work according to a hybrid working model.
Position Objectives
MCWH’s vision is for migrant and refugee women to be free from all forms of discrimination, to have autonomy over their lives, and experience health equity, well-being and safety in society.
The purpose of the role of Program Support officer (PSO) is to provide administrative support for our Health Education Program and ensuring our organisation is running in a sustainable, impactful and efficient way.
Selection Criteria
Essential
Technical Requirements & Qualifications
- Experience in an administration role;
- Demonstrated understanding of administrative functions and office practices;
- Proven skills in using Microsoft 365 (including Word, Excel, Outlook and PowerPoint) and other project management software
- Driver’s license.
Skills & Attributes
- Strong stakeholder engagement skills and the ability to communicate effectively with various internal and external stakeholders in both written and verbal contexts.
- Exceptional attention to detail and a high level of accuracy in data entry, record management and administrative processes.
- Strong sense of responsibility, accountability and ownership for ensuring the accuracy and completion of end-to-end program administration.
- Highly organised with excellent planning, prioritisation and time management skills, and the ability to manage multiple competing priorities and deadlines.
- Demonstrated initiative, proactiveness and the ability to identify and implement process improvements.
- Strong interpersonal skills with the ability to build and maintain positive working relationships.
- Well-developed problem-solving, analytical and decision-making skills, with the ability to identify issues and implement practical solutions.
- Demonstrated ability to manage confidential information with discretion and professionalism.
- Proven ability to meet regular reporting, payroll and administrative deadlines while maintaining a high level of accuracy.
- Proficient in using Microsoft Office applications and database or workflow management systems (e.g. Smartsheet) with the ability to quickly learn new systems.
- Demonstrated ability to work both collaboratively as part of a team and independently, exercising sound judgement within delegated authority.
- Commitment to continuous improvement, service excellence, and delivering high-quality administrative support.
- Demonstrated commitment to role modelling MCWH's values, behaviours, and organisational culture.
- Highly developed customer service skills
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