Director, Trust, Safety & Policy Compliance
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Trevor Project
Remote (local)- Career category: Legal
- Job type: Job
- Organisation type: Civil Society
- Remote option: Remote (local)
- Right to work requirements: Right to work required in advance
- Remuneration: USD 110,000 USD-USD 140,000 USD / yearly
- Work schedule: Full-time
- Length of contract: Temporary/ Fixed-term
- Location: United States
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Roles and Responsibilities:
Lead, develop, coach, structure, and manage a team of direct reports, ensuring team accountability, strategic alignment, and results.
Direct a comprehensive 24/7/365 operational layer (including direct and indirect reports), serving as the ultimate authority for best-in-class trust & safety operations, team scheduling, workload allocation, high-stakes escalations, and live incident escalations.
Direct a comprehensive 24/7/365 operational layer (including direct and indirect reports), serving as the ultimate authority for best-in-class trust & safety operations, team scheduling, workload allocation, high-stakes escalations, and live incident escalations.
Cultivate a highly collaborative, transparent, and accountable team environment by establishing clear performance ownership, encouraging cross-functional psychological safety, and driving a shared commitment to platform integrity.
Proactively Architect & Govern A Trust & Safety Infrastructure System
Ensure absolute platform adherence to all trust and safety policies, global compliance, evolving regulations, legal requirements, company policies, union policies, and youth safety guidelines.
Design, write, revise, and execute robust standard operating procedures (SOPs), playbooks, and ongoing training modules (monthly, quarterly, and annual) to continuously elevate operational quality.
Drive Robust Quality Assurance & Performance.
Drive Robust Quality Assurance & Performance.
Deploy and govern a world-class Quality Assurance (QA) framework tailored to a high-velocity digital moderation ecosystem.
Establish rigorous auditing workflows, decision-accuracy benchmarks, and systematic calibration protocols across both human review teams and automated filters to eliminate policy drift.
Serve as the Cross-Functional Connective Tissue.
Serve as the Cross-Functional Connective Tissue.
Act as the primary point person bridging Crisis Intervention, TrevorSpace Moderation, Policy, Legal, Communications, Marketing, and Technology teams to ensure unified platform governance.
Work hand-in-hand with the Legal team to navigate compliance and rapidly pivot operations when new regulatory needs arise.
Enhance Trust & Safety via Technology.
Evaluate operations through a technical lens, identifying opportunities to infuse automation, scale workflows, and sustainably reduce community exposure to harm (as well as staff exposure to vicarious trauma).
Partner closely with the team's Business Analyst to optimize the user experience, maximize platform efficiency, and integrate modern moderation tools.
Manage End-to-End Governance and Vendor Contracts.
Drive Executive-Level Delivery & Strategic Operations.
User Management & Platform Experience
Additional Responsibilities
Other relevant duties and responsibilities as assigned
Minimum Qualifications:
10-15 years in Trust & Safety, operations management, or community moderation platforms
Deep understanding of global platform compliance, digital safety standards, and robust SOP development.
Understanding shifts in public policy and internet regulation as it applies to the LGBTQ+ community
Proven track record of managing managers, overseeing complex team structures, and leading large-scale, 24/7/365 operations.
Highly autonomous self-starter who naturally operates one step ahead, anticipates cross-functional upstream/downstream impacts, and thrives with minimal management oversight.
Deep, nuanced understanding of the unique socio-technological safety challenges, digital vulnerabilities, and online behavioral patterns associated with LGBTQ+ youth globally
Proficiency in spoken and written English
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