Community Development and Service Delivery Department Manager

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SEED Foundation

  • Career category: Programme/ Project design & management
  • Job type: Job
  • Experience level: 5-10 years
  • Organisation type: Civil Society
  • Remote option: No
  • Right to work requirements: Anyone can apply
  • Remuneration: Remuneration not disclosed
  • Work schedule: Full-time
  • Length of contract: Temporary/ Fixed-term
  • Location: Iraq
Movement building
About SEED: SEED is a women-led, local NGO in the Kurdistan Region of Iraq, dedicated to creating a thriving society by advancing social protection and human development. We support individuals, empower communities, and strengthen systems to drive lasting change and equal opportunity. With a focus on collaboration, we promote gender equality, protect children, combat human trafficking, and improve mental health and well-being. 

Role of the Community Development and Service Delivery Department Manager: 

SEED is seeking a dynamic, strategic, and experienced professional to serve as the Manager of the Community Development and Service Delivery Department. This role ensures effective integration and coordination of holistic, rights-based, and community-driven programming that meets the diverse needs of vulnerable populations. The ideal candidate will provide vision and leadership that foster a culture of excellence and collaboration, and strong and empowering management of the portfolio and staff to effectively implement the department's goals and activities. 

The Manager will be responsible for managing the department’s main functions:  

  • Oversee the design and delivery of quality community-based group interventions that build resiliency, strengthen awareness, and support social and behavioral change. 
  • Oversee the delivery of quality, comprehensive service delivery to individuals and families including case management, legal, mental health and psychosocial support (MHPSS) services including gender-based violence (GBV) and human trafficking prevention and response. 
  • Oversee the operation of SEED’s service delivery centers and shelter for trafficking survivors. 
This is a senior leadership position that requires a deep understanding of MHPSS and protection needs and services, community-based programming to strengthen resiliency, awareness of rights, gender equality, child protection, and social cohesion with an emphasis of improving knowledge, skills, beliefs, attitudes, and behaviors. The successful candidate will be a passionate advocate for transformative, locally-driven change and will bring significant experience in empowering communities through inclusive, participatory approaches. The Department Manager will supervise other managers and technical staff. This position is based in Erbil with frequent travel throughout Kurdistan. The Department Manager will directly report to the President. 

Essential criteria:

  • Master’s degree in Psychology, Social Work, Gender Studies, International Development, Public Health or related field.
  • Minimum of 8-10 years of experience in managing teams and building staff capacity through training, coaching, and supervision. 
  • Minimum of 8-10 years of relevant experience in protection and MHPSS service delivery, psychosocial support group interventions, community development and engagement, GBV prevention, social behavioral change, and peacebuilding in humanitarian or development settings.
  • Strong technical knowledge of gender equality, women and girls empowerment, GBV prevention, and social norm change with experience designing or leading awareness and social behavioral change initiatives. 
  • Strong knowledge of social change theories and approaches 
  • Experience in developing culturally sensitive messages and materials.
  • Demonstrated leadership, strategic planning, and staff management skills.
  • Excellent communication and interpersonal skills, including experience with diverse communities. 
  • Experience in program design and development, program implementation, MEAL, and reporting. 
  • Excellent English required; p

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