Freelance user researcher

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Chayn

Remote (global)
  • Career category: Comms/ Digital/ Media
  • Job type: Consultancy
  • Experience level: 5-10 years
  • Organisation type: Civil Society
  • Remote option: Remote (global)
  • Right to work requirements: Anyone can apply
  • Remuneration: £200 GBP-£400 GBP / daily
  • Deadline: 10/07/2023
  • Location: Remote (global)
Gender-based violence (GBV) Digital rights
We’re looking for a freelance user researcher to work with us on some projects. You will be working alongside our User Research lead. This is a great opportunity for a an empathic and skilled researcher with some experience in trauma-informed research to deepen their skills and work with Chayn. Given the breadth of our work with survivors from minoritised and marginalised backgrounds in the Global North and our work with survivors in the Global South, we have a strong preference for someone either based in Global South/Global Majority or with significance experience of working with these groups.

Chayn is an award-winning, open-source collective that leverages technology to empower women against violence and oppression so they can live happier and healthier lives. Chayn started in 2013 to provide survivors of abuse with accurate, diverse and accessible information.
Since our beginnings, over half a million people have accessed our award-winning work online, generating 1.2 million page views. Up to 70% of our volunteers are survivors of abuse which means not only are our projects user-centred, they are user-led. We are experts in trauma-informed work and have developed trauma-informed design principles that we apply at every level of the organisation from HR through to user research, through to UX/UI. We are one of the few feminist technology projects tackling gender-based violence while creating and maintaining openly-licensed products and code.
While we’ve been going for nearly 10 years, Chayn was entirely volunteer-led until 2020 when we started to grow our team of paid staff. We are now a core team of 11, with up to 10 supporting contractors working together remotely from all over the world.

Your profile

It’s important that all team members have an understanding of intersectionality and systems of oppression and an affinity with Chayn’s aims and organisational values which can be found here.
Essential
  • 5 years of experience in qualitative research
  • Native level proficiency in English
  • Excellent written, presentation and communication skills
  • An understanding of cross-cultural communication and how to create inclusive spaces in online research settings
  • Experience in applying research insights to creative / design focused outputs (e.g experience working with Figma/prototyping tools)
  • Some experience of trauma-informed working and research practices.
  • Researching highly sensitive topics/experiences directly with people who have lived experience of those topics or issues or experience working with survivors of gender based violence, or in a similar sector
Desirable
  • Experience or exposure to trauma-informed care
  • Understanding of the needs of survivors of domestic abuse, sexual assault and rape, and the ecosystem of support
  • Experience of working remotely
  • Experience of working within small, distributed teams
  • Passion for technology

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