Helpline Advisor

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Galop

  • Career category: Programme/ Project design & management
  • Job type: Job
  • Experience level: 5-10 years
  • Organisation type: Civil Society
  • Remote option: No
  • Right to work requirements: Right to work required in advance
  • Remuneration: Remuneration not disclosed
  • Work schedule: Full-time
  • Length of contract: Temporary/ Fixed-term
  • Deadline: 02/04/2026
  • Location: United Kingdom
LGBTQI+ rights/ SOGIESC
About Galop Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, honour-based abuse, forced marriage, so-called conversion therapies, and other forms of interpersonal abuse. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.
 
About the role


We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT+ victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.


As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.



 Experience & knowledge
  • Proven experience in delivering compassionate, empowering and trauma-informed helpline advice and support.
  • Extensive experience and up-to-date knowledge of the unique issues faced by LGBT+ individuals experiencing violence and abuse, with a deep understanding of the challenges and experiences specific to LGBT+ communities.
  • Comprehensive experience and knowledge of the safety and risk issues faced by victims and survivors of violence and abuse, with a strong understanding of the complex challenges they may encounter.
  • Proven experience and in-depth knowledge in managing risk and safeguarding concerns related to violence and abuse, with a particular focus on protecting and supporting victim/survivors - this includes assessing, identifying, and mitigating risks while ensuring the safety and well-being of individuals.
  • A strong and demonstrable commitment to inclusive practice by effectively working with individuals from diverse backgrounds, ensuring that all voices are heard and valued. 
  • In-depth knowledge of services and interventions related to violence and abuse, including legal remedies, housing entitlements, and other vital support systems, with the ability to navigate and connect individuals to the appropriate resources to meet their needs. 

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