Paralegal / Intake Manager
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Women's Legal Service Victoria
Hybrid- Career category: Legal
- Job type: Job
- Organisation type: Civil Society
- Remote option: Hybrid
- Right to work requirements: Right to work required in advance
- Remuneration: $114,548.90 AUD-$119,612.54 AUD / yearly
- Work schedule: Full-time
- Length of contract: Permanent
- Deadline: 05/01/2026
- Location: Australia
Lead our Paralegal and Intake team to deliver trauma informed and culturally safe support for women and non-binary people across the state.
- Be a part of a feminist community legal service supporting Victorian women and non-binary people.
- Your expertise will directly contribute to building a more gender-equitable society.
- Competitive remuneration, 5 weeks annual leave and flexible work arrangements.
About Us
For over 40 years Women’s Legal Service Victoria (Women’s Legal) has championed women’s rights to live free from violence. We are a dedicated team with a passion for working with women and non-binary people to live free from violence and discrimination by:
- Providing high quality integrated legal services for Victorian women and non-binary people who are victim-survivors of family violence and disadvantaged or marginalised by structural and systemic barriers.
- Building the capacity of professionals who work with women and non-binary people, to better understand the law and navigate the legal system safely.
- Advancing gender equality by challenging unsafe and discriminatory policies and laws and informing and advocating for legal and policy initiatives that respect and promote the rights of women and non-binary people.
About the Role
As the Paralegal/Intake Manager, you will play a pivotal role in ensuring that women and non-binary people seeking support from Women’s Legal receive a respectful, empowering and high quality service. You will lead a team of paralegals and intake workers, support best-practice intake systems and contribute to ongoing service improvement.
- Lead and support a high-performing, trauma-informed team of intake workers and paralegals.
- Manage the delivery of client intake across all channels, ensuring services are culturally safe and values aligned.
- Provide supervision, feedback, coaching and debriefing to direct reports.
- Oversee workflow, rostering and the operation of intake and legal support activities.
- Conduct and support high risk intakes, using sound judgement to triage and refer clients appropriately.
About You
You are an empathetic and skilled leader who thrives in a fast paced, client focused environment. You bring sound judgement, emotional intelligence and a deep commitment to trauma informed and culturally safe practice. You can confidently support staff through challenging situations. Uphold a positive team culture and strengthen systems that improve the experiences of women and non-binary people seeking help.
Key to your success is your:
- Strong understanding of integrated legal services, client intake and the role of paralegals.
- Skilled and compassionate approach to supporting clients with complex needs, including experience delivering trauma-informed and culturally safe services.
- Excellent interviewing, risk assessment and triage capability.
- Highly developed communication, relationship-building and client-management skills.
- Strong organisational skills with the ability to prioritise competing demands.
You will:
- Hold a tertiary qualification is law, counselling, social work or equivalent.
- Have experience supervising or managing an intake team.
- Have experience providing trauma informed services to clients experiencing family and/or sexual violence.
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