Tech Coordinator

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Chayn

Remote (global)
  • Career category: Information Technology (IT)
  • Job type: Job
  • Experience level: Other (specified in job description)
  • Organisation type: Civil Society
  • Remote option: Remote (global)
  • Right to work requirements: Anyone can apply
  • Remuneration: $28,000 USD-$34,000 USD / yearly
  • Work schedule: Part-time/ Pro-rata
  • Length of contract: Temporary/ Fixed-term
  • Deadline: 31/10/2025
  • Location: Remote (global)
Gender-based violence (GBV)
About Chayn
Chayn is a global nonprofit making healing accessible for all survivors of gender-based violence. By reimagining technology, we create online resources that are trauma-informed, multilingual, and feminist, supporting survivors to heal at their own pace, wherever they are.


Role description
This role will focus on ensuring the smooth running of our products such as Bloom and Chayn.co, as well as maintaining and improving internal operations through tech support and automation.

Responsibilities may include, but are not limited to:

Technical operations

  • Triage technical issues and bug reports for our platforms (e.g. Bloom, Chayn.co)
  • Manage content uploads and user administration
  • Maintain third-party tools: e.g. Google Analytics, Storyblok, Airtable, Webflow
  • Test new features and document issues
  • Research and recommend new technical tools
  • Monitor system logs and error tracking
  • Manage tech team inbox
  • Train and support the wider team and volunteers on content upload
  • Manage user administration for our services, such as Bloom
Compliance & security

  • Maintain SOC2 certification and GDPR compliance
  • Run cybersecurity training sessions
Data and analytics

  • Gather analytics data for impact reporting
  • Create dashboards and reports from Google Analytics, Hotjar, Metabase
IT support

  • Troubleshoot daily IT issues for the wider team
  • Support with software subscriptions and hardware inventory
  • Support wider team members with technical training

Your biggest challenges to solve

Cybersecurity: Ensuring our team adheres to our SOC2 compliance and GDPR.

Technical triage: Filter and prioritise incoming technical requests so engineers can focus on development work rather than daily maintenance issues. Take on technical jobs that don’t need engineering specialism.

Your profile
We’re looking for someone who can nimbly switch between uploading content, training team members, investigating technical bugs, and planning security updates. You should be comfortable with both routine maintenance tasks and strategic problem-solving, with keen attention to detail and a natural curiosity about simplifying processes. As a small organisation trying to achieve significant impact, you’ll need to balance effort with outcomes and adapt to changing priorities.

You might come from IT or network administration, engineering, or helpdesk support. We’re also interested in candidates wanting to develop skills in data analysis, website builders like Webflow, or DevOps.

It’s important that all our team members have an understanding of intersectionality and systems of oppression, and an affinity with Chayn’s aims and organisational values 

Essential

  • Experience working alongside software engineers in a technical support, IT administration, or similar role
  • Hands-on experience with web platforms and third-party integrations (tools like Google Analytics, content management systems, or similar platforms)
  • Strong troubleshooting abilities with the patience and communication skills to support both technical and non-technical team members
  • Fluent in English with strong verbal and written communication skills
  • Passion for technology

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