Safeguarding Unit Manager
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Médecins Sans Frontières (MSF)
Remote (global)- Career category: Human Resources (HR)
- Job type: Job
- Humanitarian or Development: Humanitarian
- Experience level: 5-10 years
- Organisation type: Civil Society
- Remote option: Remote (global)
- Right to work requirements: Not specified
- Remuneration: Not Disclosed
- Work schedule: Full-time
- Length of contract: Permanent
- Deadline: 23/10/2025
- Location: Belgium
MSF's mission is to alleviate suffering, promote health, and save lives. To achieve these goals, it is essential to uphold the highest standards of ethics and behavior. Staff, while providing aid to vulnerable populations, are expected to adhere to a common framework of value and Responsible Behavior: which is concerned with people's actions on an individual level as per MSF Behavioral Commitments.
MAIN RESPONSIBILITIES
- Ensure that all reported complaints are recorded, addressed, and handled and that severe allegations (eg. SEAH, affecting minors/beneficiaries etc.) are immediately reported to the Safeguarding Lead
- Ensure technical advice and support for his/her area of activity to all actors involved in case management
- Ensure the application of any temporary and or risk mitigating measures and refer the complainant/person affected to the proper channel to receive psychosocial and medical support
- Coordinate with support services in other OCB departments for referral of cases and follows up on action that impacts on survivors
- Coordinate and manages the internal and external investigation teams and the intake officer/s.
- Supervise investigations with the investigation teams, validate investigation plans, draft TOR for external investigations and perform Quality Assurance of investigation reports
- Coordinate presentation of the cases outcomes with the Ethics Committee and Decision-Making Authority
- In charge of guaranteeing the quality and respect of the procedures and standards of case management, specific focus on confidentiality and data protection
- Support and guide project teams in conducting case management
- Subject matter experts in the development of content on case management in coordination with the L&D Unit and the Case Management Team
- Perform statistics and prepare reports on case managed with lessons learnt and proposal for improvements
- Participate in intersectional and international meetings on case management and investigation to guarantee that OCB is always updated on new methodologies and standards
- Maintain an open-door policy towards your team, project coordination teams and HQ teams
REQUIREMENTS
Education and experience
- Bachelor's degree or equivalent in one of these subject matters: law, psychology, social sciences, organizational sciences, gender studies, or other relevant area of study is mandatory
- Tier 3 Investigator Quality Training Scheme certification or equivalent certification is mandatory
- Minimum 3 years professional experience as trained investigator in humanitarian sector, particularly in sexual misconduct and workplace harassment cases is mandatory
- Proven track record in leading and conducting workplace administrative investigations, specifically related to Sexual Exploitation, Abuse and Harassment (PSEAH) and safeguarding is mandatory
- Comprehensive knowledge of gender-based violence and case management is required
- Proficiency in English and French, both spoken and written is mandatory
- Good knowledge of Spanish, Arabic or other languages is an asset
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