Case Management Manager – Safeguarding Unit

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Médecins Sans Frontières (MSF)

  • Career category: Programme/ Project design & management
  • Job type: Job
  • Experience level: 0-5 years
  • Organisation type: Civil Society
  • Remote option: No
  • Right to work requirements: Right to work required in advance
  • Remuneration: Not Disclosed
  • Work schedule: Full-time
  • Length of contract: Permanent
  • Deadline: 26/08/2025
  • Location: Belgium
PSEA/ Safeguarding
CONTEXT 
In 2023, the MSF Operational Center Brussels (OCB) resolved, as per the OCB General Assembly's, OCB Strategic Orientations 2020 – 2023 and as per the “Review of OCB Behavior systems” finalized in December 2023 and approved in March 2024 by the OCB Committee of Directors and in June 2024 by the Board, to evolve its ethics and behavior management carried out by the Group for Advice and Research in Ethics and Conduct  into a Safeguarding  Unit, in synchronization with the advancement of Safeguarding across the MSF movement. 

Following this decision, the project “Safeguarding Unit Transition” initiated in September 2024 supported by a Project Manager and kicked off in December 2024 with two objectives: 

The main objective is to develop a Safeguarding Unit, a structure that is embedded in the General Directorate of the Operational Center Brussels and accountable towards the MSF Board with the following areas of responsibilities: Prevention, Case Management & Investigation, Policies and Strategies for both Headquarter and Field staff.

The specific objective is to transition from the Group for Advice and Research in Ethics and Conduct, which is the entity that since 2001 works as a multidisciplinary and independent group of associative and executive volunteers who receive and investigate complaints related to behavior and abuse in the field, to the Safeguarding Unit, in alignment with MSF Forms of Abuses and Inappropriate Behaviors IPOB July 2021 and Safeguarding Standards. 

The development of the OCB Safeguarding Unit is and will be an ongoing process, foreseen to continue throughout the MSF OCB 2026-2031 Strategic Orientations with the ambition to include a phased integration in OCB to increase synergies and reinforce processes and procedures.

As the Case Management Manager, you will be responsible for team management including supervision of the investigators and the intake officers. You will also ensure that case management is performed    for abuses and inappropriate behaviors as defined by the MSF International Platform of Behavior (IPOB), ensuring MSF Standards of Case Management and Investigations are followed and all reports are addressed professionally and promptly.

You will develop and revise Case Management Guidelines and Standard Operating Procedures while liaising with internal and external support services. You will report to the Safeguarding Lead and manage the Intake Officer and Investigator(s).

REQUIREMENTS

  • Bachelor's degree or equivalent in one of these subject matters: law, psychology, social sciences, organizational sciences, gender studies, or other relevant area of study is mandatory
  • Tier 3 Investigator Quality Training Scheme certification or equivalent certification is mandatory
  • Minimum 3 years professional experience as trained investigator in humanitarian sector, particularly in sexual misconduct and workplace harassment cases is mandatory
  • Proven track record in leading and conducting workplace administrative investigations, specifically related to Sexual Exploitation, Abuse and Harassment (PSEAH) and safeguarding is mandatory
  • Comprehensive knowledge of gender-based violence and case management is required
  • Proficiency in English and French, both spoken and written is mandatory 

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