Program Manager – Gender Based Violence (GBV)/Violence Against Women (VAW)

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Red Door Shelter

  • Career category: Programme/ Project design & management
  • Job type: Job
  • Experience level: 0-5 years
  • Organisation type: Civil Society
  • Remote option: No
  • Right to work requirements: Right to work required in advance
  • Remuneration: $76,500.90 CAD-$81,159.80 CAD / yearly
  • Work schedule: Full-time
  • Length of contract: Permanent
  • Deadline: 30/06/2025
  • Location: Canada 
Gender-based violence (GBV)
 About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, Integrity, and accountability.

Overall Responsibility: The Program Manager is responsible for ensuring the effective and efficient delivery of quality designated programs in the shelter. In addition, this position is responsible for directly supervising Program Staff, Students, and Volunteers.

Your responsibilities will include:
·            Coordinates and supervises the ongoing provision of quality designated programming and services and ensures that established standards for program/shelter service delivery are met through adequate staffing and availability of appropriate supplies.
·            Assists with leading the assigned portfolio to ensure successful outcomes for clients and responds to crises as required.
·            Supervises Program Staff and Students (Childcare, Housing, Outreach, and Shelter Support as assigned) through various performance management processes and maintains communication systems that promote collaborative working relationships.
·            Evaluates and implements training development plans, maintains staff and program schedules, and reports staff hours worked to the finance department for bi-weekly payroll.
·            Supervises Volunteers and Students, ensuring they are provided with an orientation, direction, and guidance to ensure positive and enriching experiences for them and the clients at the Red Door and to support them in achieving their learning objectives. 
·            Collaborates with the Volunteer Coordinator in matching and placing volunteers as required.
·            Requirement for On-Call (to be rotated among managers) 
 
Qualifications
·       A Bachelor's (or university) degree or Diploma in social sciences, community psychology, counselling, health, or a related field, coupled with experience in supporting clients experiencing homelessness.
·       A minimum of 2 -3 years of managing programs and supervising staff within a unionized setting.
·       Ability to work with compassion, trauma-informed, social justice and within anti-racism and anti-oppression frameworks. 
·       Skilled in addressing the complex needs of clients with compassion and a deep understanding of trauma's impact on individuals and families from diverse backgrounds.
·       Experience and training in supporting clients with mental health and substance use issues from a recovery and harm reduction approach.
·       Strong people management skills and the ability to effectively manage and support staff. 
·       Strong verbal and written communication skills, who is sensitive to others, an active listener and non-judgmental.
·       Sound judgment and excellent problem-solving/crisis-management skills
·       Good decision-making skills with the ability to motivate and direct others.
·       Good conflict management and dispute resolution skills 
·       Strong administrative skills and a high level of attention to detail. 
·       Flexibility to work changing 24x7 environment, deadlines and supporting client needs.
·       Comfortable using technology, adapting and learning new systems. Working knowledge of Microsoft 365 and database software.
·       Ability to learn on the job and apply new processes and procedures.  

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