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Grievance Resolution Manager
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Women's Fund Asia
Remote (local)- Location: Caucasus and Central Asia, East, South and Southeast Asia, West Asia/ Southwest Asia
- Career category: Programme/ Project design & management
- Job type: Job
- Experience level: 0-5 years
- Organisation type: Funds
- Remote option: Remote (local)
- Right to work requirements: Anyone can apply
- Remuneration: Not Disclosed
- Work schedule: Full-time
- Length of contract: Temporary/ Fixed-term
- Deadline: 15/07/2025
- Location: Caucasus and Central Asia, East, South and Southeast Asia, West Asia/ Southwest Asia
Overview of Organisation
Women’s Fund Asia (WFA) is a regional women’s fund, committed to supporting women, girls, trans, and intersex people-led interventions, to enhance and strengthen their access to human rights. WFA provides sustainable and flexible funding and resources to support the leadership of women, girls, trans, and intersex activists and groups who work at local, national, and regional levels for human rights. The Fund started in 2004 as the South Asia Women's Fund (SAWF), operating in Bangladesh, India, Nepal, Pakistan, and Sri Lanka. In 2016, the organisation undertook an intense process of review and consultations, and it was relaunched as Women's Fund Asia on 8 March 2018.
Summary of the Role
The Grievance Resolution Manager is responsible for receiving, registering, assessing and ensuring the resolution of all complaints and concerns received by Women’s Fund Asia from its grantee partners and other external stakeholders. The role ensures that the Fund’s complaints mechanisms are effective, transparent, and in line with WFA’s values and policies.
Knowledge & Skills Required
● Master’s/Bachelor’s Degree in social work, education, psychology, law, or a related field, or equivalent experience.
● A minimum of three years of experience in complaint management or conflict resolution within a non-profit environment
● Experience with legal, ethical, and compliance issues related to complaint handling.
● Knowledge of current trends and challenges in safeguarding, safeguarding legislation, Corruption and fraud management, SEAH policies and other best practices.
● Strong communication skills, both written and verbal.
● Ability to handle sensitive and confidential information with discretion.
● Ability to remain calm and professional in difficult situations.
● An understanding of and commitment to WFA’s mission; experience working for women's rights, trans and intersex human rights organisations in the region is an asset.
● Ability to communicate well in English and one other regional language;fluency in more than one regional language is an asset.
● Excellent project management skills with attention to detail and ability to multitask, manage competing priorities, and meet deadlines
● Ability to work independently and be self-motivated
● Ability to work with mutual respect with different nationalities and communities in an international and multicultural environment
● Able to travel locally and regionally.
Women’s Fund Asia (WFA) is a regional women’s fund, committed to supporting women, girls, trans, and intersex people-led interventions, to enhance and strengthen their access to human rights. WFA provides sustainable and flexible funding and resources to support the leadership of women, girls, trans, and intersex activists and groups who work at local, national, and regional levels for human rights. The Fund started in 2004 as the South Asia Women's Fund (SAWF), operating in Bangladesh, India, Nepal, Pakistan, and Sri Lanka. In 2016, the organisation undertook an intense process of review and consultations, and it was relaunched as Women's Fund Asia on 8 March 2018.
Summary of the Role
The Grievance Resolution Manager is responsible for receiving, registering, assessing and ensuring the resolution of all complaints and concerns received by Women’s Fund Asia from its grantee partners and other external stakeholders. The role ensures that the Fund’s complaints mechanisms are effective, transparent, and in line with WFA’s values and policies.
Knowledge & Skills Required
● Master’s/Bachelor’s Degree in social work, education, psychology, law, or a related field, or equivalent experience.
● A minimum of three years of experience in complaint management or conflict resolution within a non-profit environment
● Experience with legal, ethical, and compliance issues related to complaint handling.
● Knowledge of current trends and challenges in safeguarding, safeguarding legislation, Corruption and fraud management, SEAH policies and other best practices.
● Strong communication skills, both written and verbal.
● Ability to handle sensitive and confidential information with discretion.
● Ability to remain calm and professional in difficult situations.
● An understanding of and commitment to WFA’s mission; experience working for women's rights, trans and intersex human rights organisations in the region is an asset.
● Ability to communicate well in English and one other regional language;fluency in more than one regional language is an asset.
● Excellent project management skills with attention to detail and ability to multitask, manage competing priorities, and meet deadlines
● Ability to work independently and be self-motivated
● Ability to work with mutual respect with different nationalities and communities in an international and multicultural environment
● Able to travel locally and regionally.
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