Safeguarding and Complaints Investigations Manager
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Clinton Health Access Initiative, Inc. (CHAI)
- Career category: Programme/ Project design & management
- Job type: Job
- Experience level: 5-10 years
- Organisation type: Civil Society
- Remote option: No
- Right to work requirements: Right to work required in advance
- Remuneration: Not Disclosed
- Work schedule: Full-time
- Length of contract: Temporary/ Fixed-term
- Deadline: 31/03/2025
- Location: Kenya
Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.
Responsibilities
Leads Safeguarding Investigations:
- Plans, conducts and manages internal investigations into alleged breaches of safeguarding policies and procedures.
- Drafts and reviews Terms of Reference (TORs), interview documentation, and outcome reports.
- Presents findings and recommendations to CHAI leadership, ensuring confidentiality is maintained.
- Assists external investigations as needed, acting as a CHAI liaison and providing relevant information.
Safeguarding Expertise:
- Provides expert guidance and support to internal investigators, Global HR, Safety & Security, impacted staff and managers, and senior leadership.
- Stays up-to-date on IASC’s 6 Core Principles and international best practices related to safeguarding, PSEAH (Preventing Sexual Exploitation, Abuse and Harassment), and GBV (Gender Based Violence.
Complaint Handling & Monitoring:
- Supports CHAI's complaint response mechanisms, including monitoring the third-party whistleblower hotline and responding to open complaints.
- Ensures prompt and thorough investigation of reported concerns
Policy & Procedures:
- Maintains CHAI's investigations procedures, collaborating with legal counsel to update them as needed for legal compliance.
- Identifies trends and lessons learned from investigations to inform improvements in safeguarding policies, procedures, and strategies.
Case Management & Reporting:
- Regularly monitors ongoing incident reports and investigations within the organizational case management systems.
- Ensures cases are closed promptly, escalating potential issues or risks for attention.
- Utilizes databases to document investigations and generate management reports.
Qualifications
- Bachelor's degree with a minimum of 7 years of work experience, with at least 5 years dedicated to managing safeguarding policies and programming.
- Strong investigation, research, and analytical skills.
- In-depth knowledge and understanding of IASC’s 6 Core Principles and international standards related to safeguarding, PSEAH, and GBV.
- Previous certifications and training in conducting investigations or related subjects.
- Proven experience leading sensitive internal investigations, particularly those related to PSEAH.
- Excellent written and spoken English (French language skills are a plus).
Ability to:
- Produce comprehensive and accurate investigation reports.
- Analyze information objectively and make informed decisions.
- Identify and utilize relevant evidence during investigations.
- Manage and prioritize investigations for timely completion.
- Share knowledge and deliver training effectively.
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