Junior Service Manager, Chelsea Centre for Gender Surgery

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Chelsea and Westminster Hospital NHS Foundation Trust

  • Career category: Admin, Programme/ Project design & management, Health professional
  • Job type: Job
  • Experience level: Not specified
  • Organisation type: Philanthropy
  • Remote option: Not Specified
  • Right to work requirements: Right to work required in advance
  • Remuneration: £51,488 GBP-£57,802 GBP / yearly
  • Work schedule: Full-time
  • Length of contract: Permanent
  • Deadline: 20/07/2023
  • Location: United Kingdom
LGBTQI+ rights/ SOGIESC Sexual & reproductive rights (SRHR) Health
Job overview

We are looking for inspiring leader and manager for our Chelsea Centre for Gender Surgery (CCGS) service. 

The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.

We are looking for a professional and highly effective communicator who is able to work well with colleagues and patients.

Main duties of the job

The post holder will be responsible for the day-to-day operational management of the CCGS service including managing the administration team. 

The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support to the Deputy General Manager and the Service Director.

The Junior Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Lead Nurse, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators. 

The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Detailed job description and main responsibilities

  • Provide hands-on operational management to the CCGS service, ensuring the delivery of services in line with expected service standards.
  • Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets.
  • Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors,  Lead Nurse, medical staff and with the Patient Advisors.
  • Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager. 
  • Be responsible for effective communication including regular team and departmental briefing.
  • Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
  • Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
  • Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
  • Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
  • Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
  • Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

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