Digital SRH Coordinator
|
Abortion Support South Africa
Remote (local)- Career category: Programme/ Project design & management
- Job type: Job
- Humanitarian or Development: Development
- Experience level: Other (specified in job description)
- Organisation type: Civil Society
- Remote option: Remote (local)
- Right to work requirements: Right to work required in advance
- Renumeration: Not Disclosed
- Work schedule: Part-time/ Pro-rata
- Length of contract: Temporary/ Fixed-term
- Location: South Africa
Role Purpose:
To coordinate Abortion Support’s digital SRH (Sexual and Reproductive Health) services. This includes providing digital aid to individuals seeking abortion help, supervising the service delivery team, and quality improvement. This remote role is directed towards the achievement of high service standards and a supportive organizational culture aligned with feminist values to enhance access to safe and compassionate abortion care. Role Context: Abortion Support is a start-up NGO providing digital support for self-managed abortion in South Africa. Our mission is to increase access to safe and compassionate abortion and contraceptive care through digital health services designed to reach underserved populations. Candidates must be supportive of a person’s right to self-manage their reproductive health and access safe abortion services.
Key Responsibilities:
Helpdesk Coordination and Service Provision:
• Provide confidential and empathetic digital support to women and pregnant people seeking abortion and contraceptive care (+- 4 hours/week)
• Oversee the processing and progress of digital help requests and ensure consistent service provision
• Supervise the digital support team, ensuring tasks are completed according to schedule and protocols
• Solve logistical and service-delivery problems together with the helpdesk, pharmacies, couriers, and service users
• Supervise the training of new helpdesk members
• Maintain current knowledge of medical abortion, our services, and the abortion context in South Africa through initial and ongoing training and independent research
• Build an inclusive and transparent organizational culture that promotes a culture of service quality and feminist care
Service Quality Monitoring and Improvement:
• Identify and report operational and service quality issues to the Executive Director
• Contribute to and maintain service provision documentation (e.g training manuals, protocols and checklists)
• Contribute to a Monitoring & Evaluation (M&E) framework to assess service reach, accessibility, clinical outcomes, and user experience and identify areas for improvement
• Implement findings from M&E activities to improve service quality and effectiveness
Qualifications and Expertise:
• Nursing qualification, additional qualification in safe abortion care and/or family planning desirable
• Experience in team leadership or supervision, preferably in a clinical environment
• Experience in providing abortion or contraceptive services desirable
• High level of computer literacy with the ability to quickly learn and adapt to new digital tools and technologies as needed
• Experience using Zoom, Microsoft Word, Google Drive, Adobe Acrobat
• Understanding of barriers to abortion and/or healthcare access
• Excellent written and verbal communication skills
• Access to your own computer and a reliable Wi-Fi connection Personal Characteristics and Ethos
• Excellent interpersonal and people management skills
• Problem-solving skills within a resource-constrained context
• Commitment to the mission and values of Abortion Support
• Ability to conduct remote work independently and take the lead when hurdles arise or tasks require completion
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• An intersectional feminist passionate about sexual and reproductive health rights, including self-managed abortion
To coordinate Abortion Support’s digital SRH (Sexual and Reproductive Health) services. This includes providing digital aid to individuals seeking abortion help, supervising the service delivery team, and quality improvement. This remote role is directed towards the achievement of high service standards and a supportive organizational culture aligned with feminist values to enhance access to safe and compassionate abortion care. Role Context: Abortion Support is a start-up NGO providing digital support for self-managed abortion in South Africa. Our mission is to increase access to safe and compassionate abortion and contraceptive care through digital health services designed to reach underserved populations. Candidates must be supportive of a person’s right to self-manage their reproductive health and access safe abortion services.
Key Responsibilities:
Helpdesk Coordination and Service Provision:
• Provide confidential and empathetic digital support to women and pregnant people seeking abortion and contraceptive care (+- 4 hours/week)
• Oversee the processing and progress of digital help requests and ensure consistent service provision
• Supervise the digital support team, ensuring tasks are completed according to schedule and protocols
• Solve logistical and service-delivery problems together with the helpdesk, pharmacies, couriers, and service users
• Supervise the training of new helpdesk members
• Maintain current knowledge of medical abortion, our services, and the abortion context in South Africa through initial and ongoing training and independent research
• Build an inclusive and transparent organizational culture that promotes a culture of service quality and feminist care
Service Quality Monitoring and Improvement:
• Identify and report operational and service quality issues to the Executive Director
• Contribute to and maintain service provision documentation (e.g training manuals, protocols and checklists)
• Contribute to a Monitoring & Evaluation (M&E) framework to assess service reach, accessibility, clinical outcomes, and user experience and identify areas for improvement
• Implement findings from M&E activities to improve service quality and effectiveness
Qualifications and Expertise:
• Nursing qualification, additional qualification in safe abortion care and/or family planning desirable
• Experience in team leadership or supervision, preferably in a clinical environment
• Experience in providing abortion or contraceptive services desirable
• High level of computer literacy with the ability to quickly learn and adapt to new digital tools and technologies as needed
• Experience using Zoom, Microsoft Word, Google Drive, Adobe Acrobat
• Understanding of barriers to abortion and/or healthcare access
• Excellent written and verbal communication skills
• Access to your own computer and a reliable Wi-Fi connection Personal Characteristics and Ethos
• Excellent interpersonal and people management skills
• Problem-solving skills within a resource-constrained context
• Commitment to the mission and values of Abortion Support
• Ability to conduct remote work independently and take the lead when hurdles arise or tasks require completion
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• An intersectional feminist passionate about sexual and reproductive health rights, including self-managed abortion
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