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Casework Coordinator
|
British Red Cross
Hybrid- Career category: Programme/ Project design & management
- Job type: Job
- Experience level: Not specified
- Organisation type: Civil Society
- Remote option: Hybrid
- Right to work requirements: Right to work required in advance
- Remuneration: £26,305 GBP / yearly
- Work schedule: Full-time
- Length of contract: Temporary/ Fixed-term
- Deadline: 19/07/2023
- Location: United Kingdom
Purpose of the role
As part of the Refugee Support and Restoring Family Links team, the GBV Casework Coordinator will be responsible for coordinating and delivering casework services migrant women in the London area and will undertake a range of duties designed to develop, maintain and promote the service.
Main responsibilities
1. Service delivery and development
> Service users receive a high quality person-centred and responsive service
> Services are delivered to agreed standards, including OISC Code of Standards, and in line with relevant policies, procedures and good practice
2. Volunteer Management
> Works with line manager and other departments to ensure future requirements for volunteers are identified within a workforce plan
> Volunteers receive effective line management support to enable delivery of casework functions of the service
3. Service user engagement and involvement
> Effective processes are in place and followed to allow people with lived experiences to contribute to service delivery, design and development, in line with agreed organisational approaches
> Service users have appropriate opportunities to provide feedback on the service which is then used for service improvement.
4. External partnership and sector engagement
> Services are delivered and developed in coordination with the wider sector
> Issues are identified and managed or escalated as appropriate
5. Risk management and escalation
> Follows procedures, policies and guidance to ensure a safe, effective and efficient environment
> Risks and health and safety issues are rapidly identified, managed and escalated as appropriate
> Casework risks are identified, managed and/or escalated as appropriate
6. Data management
> Electronic and paper-based filing and database systems are maintained in accordance with quality standards and data protection
> Provides project updates and reports as required and works collaboratively to ensure effective information management systems are in place
7. Monitoring and evaluation
> Supports the implementation of monitoring procedures and ensure information is fed into structured evaluation, learning and advocacy processes
8. Learning and development
> Learning and development activities for volunteers are implemented, including delivery of training, in accordance with quality standards and agreed organisational approaches
> Works with colleagues to effectively contribute to developing new training material and guidance
9. Budget and finances
> Financial procedures, policies and good practice are followed as required for the service to ensure financial accountability
> Works with service manager to ensure service are delivered within budget framework
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.
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