Capacity Building Administrator

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LGBT Youth Scotland

Hybrid
  • Career category: Programme/ Project design & management
  • Job type: Job
  • Experience level: Not specified
  • Organisation type: Civil Society
  • Remote option: Hybrid
  • Right to work requirements: Right to work required in advance
  • Remuneration: £23,218 GBP-£24,474 GBP / yearly
  • Work schedule: Part-time/ Pro-rata
  • Length of contract: Permanent
  • Deadline: 08/03/2024
  • Location: Scotland
LGBTQI+ rights/ SOGIESC
Core Purpose of the Role: 
 To provide effective administration support to the Capacity Building Team and LGBT Charter Managers across the organisation. 
 To liaise with key staff in the Capacity Building Team and clients, always providing a professional and efficient level of service, and contributing to  the success of our LGBT Charter through excellent supporter care. 
Principal Responsibilities: 
 To provide administrative support to the Capacity Building Team. 
 To contribute to the sustainable generation of income for the charity through processing enquiries and sign ups to the LGBT Charter, LGBT  Awareness Training and any future programmes.   
 To adhere to a calendar of regular communication with clients in line with the timelines of each programme. 
 To hold responsibility for the Capacity Team’s Inbox, responding directly to emails and/or forwarding on to managers where appropriate. 
 To process all enquiries by phone and/or email - responding directly, ensuring clients feel valued and respected, or passing to the right member of  the team. 
 To process all sign-ups by logging them, thanking clients and complying with finance procedures. 
 To produce monthly client reports and highlight trends. 
 To develop administrative systems which contribute to the efficiency of the team and make the best use of our human and IT resources. 
 To maintain Charter accounts on CRM systems, ensuring data is clean and compliant. 
 To oversee all relevant training calendars and liaise with clients to book in training from initial contact. 
 To manage and maintain online training participants through the Moodle platform, to generate completion and evaluation reports, and handle all 
user enquiries. 
 To utilise spreadsheets and relevant online platforms to maintain LGBT Charter processes and bookings. 
 To support with marketing and outreach by setting up processes to contact prospective Charter clients and organisations for training. 
 To play a key role in maintaining and updating the LGBT Charter Hub.  
 To work independently on tasks set by the team and work collaboratively to support the LGBT Charter team develop ideas and solve problems. 
 To support any volunteers working within the Capacity Building Team. 
 To support LGBT Youth Scotland events as needed. 
 To attend organisational meetings face to face as required.  
 To carry out such other duties as agreed with the organisation.  

CANDIDATE SPECIFICATION 

 Demonstrable experience in an administrative  role 
 An admin - related national vocational qualification (NVQ) 
 Experience of working with a range of online  tools and platforms   
 Ability to learn quickly 
 Proficient in the use of Microsoft Teams and  Microsoft Office applications, with strong 
keyboard skills 
 Demonstrable experience using a CRM to  manage supporter data  
 Excellent Excel data management skills 
 Experience of working in a team and able to  use own initiative  
 Excellent oral and written communication skills  and telephone manner 
 Deadline-driven and highly organised  
 Keen eye for detail and the ability to prioritise workload 

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