Help Desk Member, English-speaking

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Women on Web

Remote (global)
  • Career category: Programme/ Project design & management
  • Job type: Consultancy
  • Experience level: Not specified
  • Organisation type: Civil Society
  • Remote option: Remote (global)
  • Right to work requirements: Not specified
  • Remuneration: Not Disclosed
  • Work schedule: Part-time/ Pro-rata
  • Deadline: 31/10/2023
  • Location: Remote (global)
Sexual & reproductive rights (SRHR) Digital rights Health
As a help desk member, you will be responsible of:

    1. providing confidential and compassionate support to women and pregnant people
    2. responding to emails and assisting people who need access to safe abortions
    3. referring requests to doctors who provide medical abortions
    4. maintaining an overview of the service
    5. maintaining knowledge on medical abortion (all staff goes through a standardized training)

Role requirements:

    1. Available to work at least 12 hours/week and during the weekends
    2. Advanced oral and writing skills in English, compassionate communicator
    3. Spanish skills is considered as an asset (highlight in your application if you speak Spanish)
    4. A team player who is also able to work independently within established protocols 
    5. Attention to detail (necessary when assisting doctors & performing administrative work)
    6. Pro-actively seeks and provides solutions to challenges and unexpected situations
    7. Integrity and reliability to handle of confidential client information
    8. Service orientated, tact, good listener, desire to help people in a feminist way
    9. Access to computer and stable internet connection (work is performed remotely)
    10. Prior knowledge on sexual and reproductive health and abortion care
    11. Experience working in non-profit sector

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